FAQ

We operate country wide, serving areas including Nairobi, Thika, Juja, Ruiru, Limuru, Parklands, Upper Hill, Kitengela, and many more. Contact us to confirm coverage for your specific location.

We offer residential moving, office and commercial moving, packing and unpacking, loading and transportation, furniture assembly and disassembly, post-move cleaning, and storage solutions. Visit our Services page for more details.

You can book by calling or messaging us at +254 111 779 646, emailing shannymoversandcleaners@gmail.com, or filling out the contact form on our website.

We recommend booking at least [insert timeframe, e.g., 3–5 days] in advance, especially during peak periods (weekends and month-end), to secure your preferred date and time.

Costs vary depending on the size of your move, distance, number of items, and any additional services required (such as packing or cleaning). We provide a free quote based on your specific needs.

Yes. Contact us with details about your move, and we’ll provide an estimate at no cost.

We accept [insert accepted payment methods, e.g., M-Pesa, bank transfer, cash]. Payment details will be confirmed at the time of booking.

No, a deposit is not required to confirm your booking.

We offer full packing and unpacking services if you’d prefer not to pack yourself. You’re also welcome to pack your own items – just let us know your preference when booking.

We recommend decluttering beforehand, labeling boxes if you’ve packed them yourself, setting aside valuables and important documents, and confirming access details (parking, elevators, stairs) at both locations.

Yes, our team can disassemble large furniture items before the move and reassemble them at your new location.

We’re unable to transport hazardous, illegal, or dangerous items such as flammable materials, chemicals, firearms, perishable food, or live plants/animals. See our Terms and Conditions for full details.

? Yes, someone authorized should be present at both the pickup and delivery locations, unless other arrangements have been made in advance.

Yes, our cleaning services can be booked on their own or combined with a move —-whether you need your old space cleaned before handover or your new space cleaned before move-in

We use standard, effective cleaning products and equipment. If you have specific preferences or allergy concerns, let us know in advance and we’ll accommodate where possible.

Yes, we offer short-term and long-term storage solutions to bridge the gap between move-out and move-in dates. Contact us for availability and pricing.

Our team handles all items with care, and we take reasonable precautions to prevent damage. We recommend reviewing our Terms and Conditions regarding liability, and considering additional insurance for high-value or irreplaceable items.

If an item is damaged due to our negligence, please notify us within [insert timeframe, e.g., 48 hours] of service completion so we can investigate and resolve the issue promptly.

Yes, our movers and cleaners are trained professionals experienced in handling a wide range of items and property types with care.

Yes, you can reschedule or cancel by contacting us at least [insert notice period, e.g., 24–48 hours] before your scheduled service. Cancellations made with insufficient notice may incur a fee. See our Terms and Conditions for details.

In rare cases where circumstances beyond our control (such as severe weather or vehicle issues) affect scheduling, we’ll notify you as soon as possible and work with you to reschedule.