Shanny Movers and Cleaners Last Updated: 14/09/2026
Shanny Movers and Cleaners (“we,” “our,” “us,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shannymoversandcleaners.com/ (the “Site”) or use our moving and cleaning services.
By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
- Full name
- Email address
- Phone number
- Home or business address
- Billing and payment information
- Details about your move (e.g., pickup/delivery locations, inventory of items, preferred dates)
- Any information you submit through contact forms, quote requests, or customer service inquiries
b) Automatically Collected Information
When you visit our Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Referring website
- Cookies and similar tracking technologies (see Section 5)
c) Information from Third Parties
We may receive information about you from third-party service providers, such as payment processors, marketing partners, or analytics providers.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing, scheduling, and managing moving and cleaning services
- Generating quotes and estimates
- Processing payments and invoices
- Communicating with you about your booking, service updates, or inquiries
- Improving our Site, services, and customer experience
- Sending promotional offers, newsletters, or marketing communications (with your consent, where required)
- Complying with legal obligations
- Preventing fraud and ensuring the security of our services
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist with payment processing, scheduling software, or customer communications, solely to support our operations.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of our company, customers, or others.
- With Your Consent: In any other circumstances where you have given us explicit permission to share your information.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our Site.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided in Section 10.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Shanny Movers and Cleaners Website: https://shannymoversandcleaners.com/ Email: shannymoversandcleaners@gmail.com Phone: +254 111 779 646 Address: [Insert Business Address]
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.