Shanny Movers and Cleaners Last Updated:14/09/2026
Welcome to Shanny Movers and Cleaners . These Terms and Conditions (“Terms”) govern your access to and use of our website https://shannymoversandcleaners.com/ and our moving and cleaning services (the “Services”).
By accessing our Site, requesting a quote, or booking our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.
1. Our Services
Shanny Movers and Cleaners provides residential and commercial moving services, packing and unpacking, loading and transportation, furniture assembly and disassembly, post-move cleaning, and storage solutions. Specific service details, availability, and pricing will be confirmed at the time of booking or in a separate quote/estimate provided to the customer.
2. Quotes and Pricing
- Quotes provided over the phone, via email, or through the Site are estimates based on the information you provide and are subject to change if the actual scope of work differs (e.g., additional items, access difficulties, distance changes, or delays).
- Final pricing will be confirmed before or at the time of service.
- All prices are quoted in [insert currency, e.g., Kenyan Shillings (KES)] unless otherwise stated.
- Additional charges may apply for services such as bulky item handling, long carry distances, stairs, storage, or last-minute scheduling changes.
3. Booking and Payment
- Bookings are confirmed upon receipt of any required deposit (if applicable) and agreement to these Terms.
- Payment is due as agreed at the time of booking, which may include full payment upon completion of service, a deposit with balance due on completion, or other terms communicated to you in advance.
- We accept payment methods as specified at the time of booking.
- Failure to make payment as agreed may result in delayed release of belongings, additional storage fees, or suspension of future service.
4. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about the items to be moved or cleaned, including size, quantity, and any special handling requirements
- Disclose any hazardous, illegal, or prohibited items (see Section 5) prior to the move
- Ensure someone authorized is present at both pickup and delivery locations, unless otherwise arranged
- Secure or remove items of significant sentimental, monetary, or irreplaceable value, or clearly inform our team of such items in advance
- Ensure reasonable access to the property (parking, elevators, walkways) for our team and vehicles
- Settle payment as agreed
5. Prohibited Items
We do not transport hazardous, illegal, or dangerous items, including but not limited to: flammable or explosive materials, corrosive chemicals, firearms and ammunition, perishable food items, live plants or animals, and illegal substances. Customers are responsible for disclosing and removing such items prior to service. We reserve the right to refuse transport of any item we deem unsafe or inappropriate.
6. Cancellations and Rescheduling
- Customers may cancel or reschedule a booking by contacting us at least [insert notice period, e.g., 24–48 hours] before the scheduled service date.
- Cancellations made with insufficient notice may be subject to a cancellation fee.
- We reserve the right to reschedule or delay services due to circumstances beyond our control, including but not limited to severe weather, traffic disruptions, vehicle breakdowns, or unforeseen operational issues. We will make reasonable efforts to notify you promptly of any such changes.
7. Liability and Damages
- Our team takes reasonable care in handling, packing, and transporting your belongings.
- In the unlikely event that an item is lost or damaged due to our negligence during the course of service, please notify us within [insert timeframe, e.g., 48 hours] of service completion so we can investigate and address the matter.
- We are not liable for damage to items that were improperly packed by the customer (where packing was not part of our service), pre-existing damage, normal wear and tear, or items of extraordinary value that were not disclosed prior to the move.
- Our liability for any claim is limited to the extent permitted by applicable law and any liability terms agreed upon at the time of booking.
- We strongly recommend customers consider additional insurance coverage for high-value items.
8. Delays
While we strive to complete all services within the estimated timeframe, delays may occasionally occur due to traffic, weather, access issues, or circumstances beyond our control. We are not liable for indirect or consequential losses resulting from such delays.
9. Cleaning Services
For cleaning services, customers are responsible for ensuring access to the property at the agreed time and disclosing any specific cleaning requirements, allergies, or restrictions (e.g., regarding cleaning products used) in advance. We will use standard cleaning products and equipment unless otherwise agreed.
10. Storage Services
Where storage services are provided, additional terms regarding storage duration, fees, access, and liability will be communicated and agreed upon separately at the time of booking.
11. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Shanny Movers and Cleaners or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from the Site without our prior written consent.
12. Website Use
You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Site by any third party. You must not misuse the Site by knowingly introducing viruses, attempting unauthorized access, or engaging in any activity that could damage or disrupt the Site.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites linked to or from our Site.
14. Limitation of Liability
To the fullest extent permitted by law, Shanny Movers and Cleaners shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or Services, beyond the direct liability outlined in Section 7.
15. Indemnification
You agree to indemnify and hold harmless Shanny Movers and Cleaners, its employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of our Site or Services.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Site or Services after changes are posted constitutes your acceptance of the revised Terms.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [insert applicable jurisdiction, e.g., the Republic of Kenya], without regard to its conflict of law principles. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].
18. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Shanny Movers and Cleaners Website: https://shannymoversandcleaners.com/ Email: shannymoversandcleaners@gmail.com Phone: +254 111 779 646